We make every effort to ensure that every La Mania product meets the highest quality standards. If you have any reservations regarding the quality or workmanship of a product, please submit a complaint.
Contact us by email at: e-lamania@lamania.eu.
In the message, please provide your order number, the email address used during the purchase, a brief description of the issue, and attach photos of the visible defect. After verifying your submission, we will send further instructions and a shipping label for dropping off the parcel at a service point.
Complaints about products purchased online are accepted exclusively through the online store's Customer Service Department.
Complaints should be filed at the place of purchase, i.e., at the boutique where the product was bought.
In your complaint, please provide your order number, the email address used during purchase, a brief description of the issue, and attach photos of the product showing the reported defect.
This will allow us to quickly verify your claim and provide further instructions.
We review claims promptly after receiving the product, within a maximum of 14 days. Once the verification is complete, we will contact you by email.
Once your complaint has been favorably processed, we will propose an appropriate solution, depending on the nature of the issue and product availability. This may include repair, product replacement, price reduction, or a refund.
This is not necessary, but please ensure the product is carefully secured for transport to avoid damage to the shipment.
