1.              These Terms and Conditions can be found on the website: www.lamania.eu.

2.              These Terms and Conditions can be recorded, obtained and reproduced at any time by printing, saving to an appropriate data carrier or downloading and saving in PDF format from the website www.lamania.eu.

3.              Free software for viewing PDF files can be downloaded from http://get.adobe.com/reader/.

4.              Through the Online Store, the Seller conducts retail sales while simultaneously providing electronic services to Customers. Customers may purchase Products displayed on the Store pages through the Store.

5.              The Terms and Conditions set out the rules for using the Store, as well as the rights and obligations of the Seller and Customers.

6.              Information about Products, discount codes, etc. (in particular their descriptions, technical and functional parameters, and prices) provided in the Online Store  constitutes an invitation to conclude an agreement within the meaning of Art. 71 of the Civil Code.

7.              The price information provided in the Online Store is binding from the moment the Customer receives an email containing the final confirmation of the reservation or order. This price shall not change, even if prices for individual Products or discount codes change in the Online Store at a later date.

§1. GENERAL PROVISIONS

1. The Online Store  available at www.lamania.eu is operated by La Mania Sp. z o.o., registered in Warsaw (00-718) at ul. Czerniakowska 87A. It is registered in the Register of EntrepreneursEntrepreneurs, maintained by the District Court for the Capital City of Warsaw, 13th Commercial Division of the National Court Register, under the KRS number 0001141101. Its NIP number is 5214096276, its REGON number is 540296844, its share capital is PLN 405,000.00, and its email address is e-lamania@lamania.eu.

2. These Terms and Conditions apply to both consumers and EntrepreneursEntrepreneurs using the Online Store, unless a given provision is addressed exclusively to consumers or Entrepreneurs.

3. The controller of personal data processed in the Online Store in connection with the implementation of the provisions of these Terms and Conditions is the Seller. Personal data is processed for the purposes, within the scope and on the bases and principles indicated in the privacy policy published on the Online Store's website. The privacy policy primarily contains the rules concerning the Controller's processing of personal data in the Online Store, including the bases, purposes and scope of such processing, and the rights of data subjects. It also contains information on the use of cookies and analytical tools in the Online Store. Use of the Online Store, including making purchases, is voluntary. Similarly, the provision of personal data by the Service Recipient or Customer when using the Online Store is also voluntary, except in cases indicated in the privacy policy (e.g. conclusion of an agreement or statutory obligations of the Seller).

§2. DEFINITIONS

Whenever the following terms are used in the Terms and Conditions, they mean:

1. CUSTOMER SERVICE - the Customer Service Office through which the Customer may obtain assistance and information about the operation of the Online Store,
2. GIFT VOUCHER - a document in electronic or paper pre-paid form, constituting the equivalent of cash, issued to bearer, enabling the purchase of Products from the current offer of the Online Store. The validity period is indicated on the Gift Voucher. The Gift Voucher is not an electronic payment instrument, an electronic money instrument, or a payment card. It is not possible to exchange the Gift Voucher in the Online Store for cash. 
3. BUSINESS DAY - one day from Monday to Friday, excluding public holidays,
4. REGISTRATION FORM - the form available in the Online Store enabling the creation of an Account.
5. ORDER FORM - an Electronic Service, an interactive form available in the Online Store enabling the placement of an Order, in particular by adding Products to the electronic cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
6. CUSTOMER - (1) a natural person with full legal capacity, and in cases provided for by generally applicable law also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality to which the law grants legal capacity; - who has concluded or intends to conclude a Sales Agreement with the Seller.
7. DISCOUNT CODE - information on granting the Customer a benefit, including a discount on Products, described in each case in the rules for their use available in the Service.
8. CONSUMER - a Customer who is a natural person within the meaning of Art. 22(1) of the Act of 23 April 1964, the Civil Code (Journal of Laws of 2014, item 121, as amended), i.e. a natural person performing a legal act with the Seller that is not directly related to their business or professional activity;
9. CIVIL CODE or Civil Code Act - the Civil Code Act of 23 April 1964 (Journal of Laws 1964 No. 16, item 93, as amended).
10. ACCOUNT - an Electronic Service consisting of a collection of resources in the Seller’s ICT system, marked with an individual username and password provided to the service recipient, in which data provided by the service recipient and information about orders placed by the service recipient in the online store are collected.
11. NEWSLETTER - an Electronic Service, an electronic distribution service provided by the Service Provider via e-mail, which enables all Service Recipients using it to automatically receive from the Seller periodic content of subsequent newsletter editions containing information about Products, new arrivals and promotions in the Online Store.
12. PAYMENT OPERATOR - this means an entity providing payment services within the Store for its Customers. The payment operator is the provider of the online payment service PayPo sp. z o.o., ul. Domaniewska 39, 02-672 Warsaw, and the provider of the payment service PayU S.A. with its registered office in Poznan (60-166), at ul. Grunwaldzka 186 ("PayU")...
13. PRODUCT - a movable item available in the Online Store that is the subject of the Sales Agreement between the Customer and the Seller.
14. ENTREPRENEUR - a Customer who is an entrepreneur within the meaning of Art. 43(1) of the Civil Code, performing a legal act directly related to their business or professional activity
15. ENTREPRENEUR-CONSUMER - a natural person conducting sole proprietorship, entered in the Central Registration and Information on Business, concluding an agreement directly related to their business activity but not of a professional nature for them, resulting from the subject matter of their business activity, verified on the basis of the provisions on the Central Registration and Information on Business. This applies only to distance contracts and off-premises contracts.
16. TERMS AND CONDITIONS - these terms and conditions of the Online Store,
17.  SERVICE - all functionalities made available by the Seller in the lamania.eu domain
18. ONLINE STORE - the Seller's Online Store  available at the website address: www.lamania.eu.
19. SELLER - LA MANIA sp. z o.o. with its registered office in Warsaw (00-718), ul. Czerniakowska 87A, registered in the register of Entrepreneurs maintained by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register under KRS number 0001141101, NIP 5214096276, REGON 540296844, with share capital of PLN 405,000.00 and e-mail address: e-lamania@lamania.eu.
20.  SALES AGREEMENT - an agreement for the sale of Products within the meaning of the Civil Code Act, concluded between the Seller and the Customer: i) using means of distance communication - in the Online Store or ii) without using means of distance communication - in the physical Store.
21. ELECTRONIC SERVICE - a service provided electronically by the Service Provider to the Service Recipient through the Online Store.
22. SERVICE - a service commissioned by the Customer to the Seller, in particular related to the personalization of a Product, i.e. a tailoring service
23.  SERVICE RECIPIENT - (1) a natural person with full legal capacity, and in cases provided for by generally applicable law also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality to which the law grants legal capacity; - using or intending to use an Electronic Service.
24. CONSUMER RIGHTS ACT, ACT - the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827, as amended)
25. ORDER - a declaration of intent by the Customer aimed directly at concluding a distance Sales Agreement through the Online Store, specifying the type and/or number of Product and other content provided for by law. Only confirmation of the execution of the Order by the Seller with respect to a given Product is the moment of concluding the Sales Agreement with respect to that Product.

§3. ELECTRONIC SERVICES IN THE ONLINE STORE

1. The following Electronic Services are available in the Online Store: Account, Order Form and Newsletter.

1) Account - use of the Account is possible after the Service Recipient completes a total of three consecutive steps:

(1) completing the Registration Form and providing the data listed in the registration form, in particular the Customer's e-mail address,

(2) submitting the Registration Form,

(3) entering a one-time code on the Store website, which code will be sent to the Customer's e-mail address entered in the Registration Form

Logging in to the Account is possible only by entering, each time, the one-time code sent to the Customer's e-mail address entered in the Registration Form

2) The user's login is the Customer's e-mail address provided during registration.
  3) The Account Electronic Service is provided free of charge for an indefinite period. The Service Recipient may, at any time and without stating a reason, delete the Account (resign from the Account) by sending an appropriate request to the Seller, in particular by e-mail to: e-lamania@lamania.eu or in writing to the address: ul. Czerniakowska 87a, 00-718 Warsaw.
4) Order Form - use of the Order Form begins when the Customer adds the first Product to the electronic cart in the Online Store. The Order is placed after the Customer completes a total of two consecutive steps - (1) after completing the Order Form and (2) clicking the "Pay now" field on the Online Store website after completing the Order Form - until this moment it is possible to independently modify the entered data (for this purpose, follow the messages displayed and the information available on the Online Store website). In the Order Form, it is necessary for the Customer to provide the following data concerning the Customer: first and last name/company name, address (street, house/apartment number, postal code, city, country), e-mail address, contact telephone number and data concerning the Sales Agreement: Product(s), quantity of Product(s), place and method of delivery of Product(s), method of payment, and then verification of the data provided by the Customer by clicking the confirmation link automatically sent to the provided e-mail address. In the case of Customers who are not Consumers, it is also necessary to provide the company name and NIP number.
5) The Order Form Electronic Service is provided free of charge, is one-off in nature and ends upon placing an Order through it or upon earlier discontinuation of placing an Order through it by the Service Recipient.
6) Newsletter - use of the Newsletter begins after providing, in the "Newsletter" tab visible on the Online Store website, the e-mail address to which subsequent editions of the Newsletter are to be sent and clicking the action field. It is also possible to subscribe to the Newsletter by ticking the appropriate checkbox when placing an Order or registering an Account - upon placing an Order, the Service Recipient is subscribed to the Newsletter.
7) The Newsletter Electronic Service is provided free of charge for an indefinite period. The Service Recipient may, at any time and without stating a reason, unsubscribe from the Newsletter (resign from the Newsletter) by sending an appropriate request to the Seller, in particular by e-mail to: e-lamania@lamania.eu or in writing to the address: ul. Czerniakowska 87a, 00-718 Warsaw.
8) Technical requirements necessary for cooperation with the ICT system used by the Seller:
(1) a computer, laptop or other multimedia device with Internet access;
(2) access to e-mail;
(3) internet browser: Mozilla Firefox version 93.0 and higher, Opera version 85.0 and higher, Google Chrome version 93.0 and higher, Safari version 13.1.1 and higher, Microsoft Edge version 93 and higher;
(4) recommended minimum screen resolution: 1920x1080; (5) enabling cookies and Javascript in the internet browser.

2. The Service Recipient is obliged to use the Online Store in a manner compliant with the law and good practice, bearing in mind respect for personal rights as well as the copyrights and intellectual property rights of the Seller and third parties. The Service Recipient is obliged to enter data consistent with the actual state of affairs. The Service Recipient is prohibited from providing unlawful content.

3. Complaint procedure:
1) Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store (excluding the Product complaint procedure indicated in §8 and §9 of the Terms and Conditions) may be submitted by the Service Recipient, for example:
a) in writing to the address: ul. Czerniakowska 87a, 00-718 Warsaw;
b) electronically by e-mail to: e-lamania@lamania.eu;

4. It is recommended that the Service Recipient provide in the complaint description:
(1) information and circumstances concerning the subject of the complaint, in particular the type and date of occurrence of the irregularity;
(2) the Service Recipient's request; and
(3) contact details of the person submitting the complaint - this will facilitate and accelerate the examination of the complaint by the Service Provider. The requirements set out in the preceding sentence are only a recommendation and do not affect the effectiveness of complaints submitted without the recommended complaint description.

5) The Service Provider will respond to the complaint immediately, or within 14 calendar days of its submission.
  

§4. CONDITIONS FOR CONCLUDING THE SALES AGREEMENT

1.          All offers in the Store come exclusively from the Seller. You conclude the Sales Agreement only with LA MANIA.

2.          In case of doubt, announcements, advertisements, price lists and other information in the Online Store should be interpreted as an invitation to conclude an agreement rather than as an offer. In addition, the prices indicated in the online store are gross prices (including tax). Prices may differ from those in physical stores.

3.          We make every effort to ensure that the photos and graphics presenting the Products are up to date and consistent with reality. However, they may appear slightly different depending on the device used to view them (for example, due to the type of screen or colour settings).

4.          In-store, we may display messages encouraging the purchase of specific goods.

5.          The sales agreement between the Customer and the Seller is concluded when the Customer places an order using the order form in the online store, in accordance with §3, sec. 1 item 3) of the Terms and Conditions.

6.          An order can be placed after the Terms and Conditions have been accepted.

7.          The Seller does not conduct wholesale sales in the Online Store or Boutiques. If a Customer requires more than 20 pieces of the same Product, they should contact the Seller at e-lamania@lamania.eu to conclude a sales agreement or reservation. Once the terms of execution of the wholesale order have been agreed upon by both parties, the Customer will receive an email containing the final order confirmation.

8.          Product prices are given in Polish zloty and include all components, including VAT, customs duties, etc. However, in the case of offers for Customers who are not consumers, prices may be presented excluding VAT, which will be clearly marked in the online store. During the ordering process, the Customer is informed of the total price including taxes of the Product being ordered, as well as delivery costs (including transport, delivery and postal service fees), and, when the amount of such fees cannot be determined, of the obligation to pay them.

9.          The price of the Product or service is displayed in the online store in an unambiguous and clear manner. When informing Customers of a reduction in the price of a Product or service, the online store displays the lowest recent price of the Product available in the online store during the last 30 days before the price reduction was applied, next to information about the reduced price (e.g. reduced as a result of temporary promotions).

10.   In each case of informing the Customer of a reduction in the price of a Product or service, the Online Store displays the lowest recent price of the Product available in the Online Store during the last 30 days before the price reduction was applied, next to information about the reduced price (e.g. reduced as a result of temporary promotions).

11.   To place an order, the Customer selects the Product they wish to order and adds it to their basket. They then proceed to the basket, complete the order form by providing the necessary data to execute the order, select the delivery and payment methods, read the terms and conditions and the privacy policy, and confirm acceptance of the obligation to pay for the order by clicking the button marked with the message 'Pay now' or another equivalent message. 

12.   Clicking the button referred to in sec. 11 constitutes placement of a binding order by the Customer and results in an obligation to pay the price for the ordered Products. Placing an order signifies acceptance of the terms and conditions, and confirms that the Customer has read the privacy policy and information concerning the processing of personal data. 

13.   After the Customer places an order, the online store will send a message to the provided email address confirming receipt of the order. This message does not constitute acceptance of the order by the online store or confirmation of the availability of the Products covered by the order. It only confirms that the order has been received by the online store. 

14.   Once the order has been verified and the availability of the Products covered by the order has been determined, the online store will send the Customer an electronic message containing the confirmation of commencement of order processing. The Sales Agreement between the Customer and the Seller is concluded upon delivery of the Confirmation of Commencement of Order Processing to the Customer. 

15.   If it is determined that the order cannot be fulfilled, the Seller will inform the Customer immediately and refund any payments made by the Customer immediately. 

16.   The Store reserves the right to send the VAT invoice in PDF format.

17.   From 1 April 2026, Customers who are not consumers and who provide a NIP number when placing an order will receive invoices through the National e-Invoicing System (hereinafter referred to as 'KSeF'). Regardless of the foregoing, the Customer will also receive an invoice preview at the email address provided when placing the order. This preview will contain the number identifying the invoice in the KSeF system. If it is impossible to send the invoice via KSeF (e.g. due to a technical failure), it will be delivered once the issue has been resolved.

§5. METHODS AND DEADLINES OF PAYMENT FOR THE PRODUCT

1. The Seller provides the Customer with the following payment methods under the Sales Agreement:

a) via a specialised entity providing electronic transfer services – the basis for releasing or shipping the Product(s) is confirmation of payment by the payment operator handling the payments only and exclusively;

b) by credit card, BLIK or payment card via the selected payment operator;

c) deferred payment via PayPo;

d) via a gift voucher (only one voucher can be used per order).

2. The currently available payment methods are specified in the information tab concerning payment methods on the Online Store website. The available payment methods may depend on the delivery method or Product selected by the Customer. The available payment methods may change when several orders are placed simultaneously, particularly due to the Products covered by them.

3. Deferred payment is a form of consumer credit granted by a third party. The availability of this option depends on the third party's credit decision. Deferred payment is only available for certain delivery methods and for orders of a value specified by individual services.

4. If the deferred payment method is selected and a consumer credit agreement is not concluded within 24 hours of placing the order, the offer submitted by the Customer within the order will not be accepted. Until the Order has been shipped, the Customer may also cancel it without consequence by contacting the Seller via Customer Services. This does not affect the Customer's right to withdraw from the agreement, however this does not apply to non-prefabricated Products manufactured according to the Customer's specifications or intended to satisfy their individual needs.

5. When purchasing a gift card through the online store, payment is made in accordance with the terms and conditions for the sale of gift cards in the online store.

6. Transactions settled by electronic payment or payment card are carried out through the Payment Operator's service, according to the Customer's choice.

7. Payment deadline: In the case of electronic payments or payment by payment card, the Customer must make payment immediately, but no later than 24 hours after placing the order and receiving a link to the authorised payment service from the Seller.

8. Order execution in cases specified in sec. 1 above, execution of the order begins after the Payment Operator confirms that the transaction has been completed correctly.

§6. COST, METHODS AND DELIVERY TIME OF THE PRODUCT

1. Delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. Delivery costs for the Product (including transport, delivery and postal service fees) are indicated to the Customer on the Online Store pages in the information tab concerning delivery costs and during the placement of the Order, including at the moment the Customer expresses the will to be bound by the Sales Agreement.

2. The Seller provides the Customer with the following methods of Product delivery:
1) Courier shipment.

2) Delivery to a collection point.

3. The currently available delivery methods are specified on the Online Store website in the information tab concerning delivery methods.

4. The delivery time of the Product to the Customer is up to 14 Business Days, unless a shorter period is stated in the description of the given Product or during the placement of the Order. In the case of Products with different delivery times, the delivery time is the longest stated period, which, however, may not exceed 14 Business Days. The start of the delivery period of the Product to the Customer is calculated as follows:
In the case of electronic payments or payment by payment card - from the date on which the Seller's bank account or settlement account is credited.

§7. PERSONAL DATA

1. Using the Store involves us processing your personal data.

2. We process your personal data in order to fulfil the sales agreement, including operating your account, communicating with you and examining any complaints submitted. If you give your consent, we will also process your personal data to send you direct marketing content, including content tailored to your preferences (based on profiling).

3. If you pay for the order electronically, the payment operator independently obtains your personal data. The payment operator processes your personal data as a controller in order to provide the one-off payment service and fulfil statutory obligations relating to the prevention of money laundering and terrorist financing, in accordance with its own privacy policy and terms of service.

4. Detailed provisions concerning personal data protection and the privacy policy can be found in the Privacy and Cookies Policy, which is available on the Store website via the 'Privacy Policy' tab.

§8. CONSUMER RIGHTS IN CONNECTION WITH THE LACK OF CONFORMITY OF THE PRODUCT WITH THE AGREEMENT AND THE SELLER'S LIABILITY FOR THE CONFORMITY OF THE PERFORMANCE WITH THE AGREEMENT.

1. In the event of a lack of conformity of the Product with the agreement, the Consumer has the rights specified in the provisions of law.
2. The Product conforms to the agreement if, in particular, the following remain in conformity with the Agreement:
   1) its description, type, quantity, quality, completeness and Functionality, and with respect to Products with digital elements - also Compatibility, Interoperability and availability of updates;
   2) suitability for the particular purpose for which the Consumer needs it, of which the Consumer notified the Service Provider no later than at the time of conclusion of the agreement and which the Seller accepted.
3. Furthermore, in order for the Product to be considered conforming to the agreement, it must:
   1) be suitable for the purposes for which a Product of this type is usually used, taking into account applicable provisions of law, technical standards or good practices;
   2) be present in such quantity and have such features, including durability and safety, and with respect to Products with digital elements - also Functionality and Compatibility, as are typical for a Product of this type and which the Consumer may reasonably expect, taking into account the nature of the Product and the public assurance made by the Service Provider, its legal predecessors or persons acting on their behalf, in particular in advertising or on the label, unless the Seller demonstrates that:
   a) it did not know about the given public assurance and, reasonably assessing, could not have known about it,
   b) before the conclusion of the agreement, the public assurance was corrected while maintaining the conditions and form in which the public assurance was made, or in a comparable manner,
   c) the public assurance did not influence the Consumer's decision to conclude the agreement;
   3) be supplied with packaging, accessories and instructions that the Consumer may reasonably expect to receive;
   4) be of the same quality as the sample or model that the Seller made available to the Consumer before the conclusion of the agreement, and correspond to the description of such sample or model.
4. The Seller shall not be liable for the lack of conformity of the Product with the agreement within the scope referred to in §8.2 or §8.3 if the Consumer, no later than at the time of conclusion of the agreement, was expressly informed that a specific feature of the Product deviates from the requirements of conformity with the agreement specified in §8.2 or §8.3, and expressly and separately accepted the absence of that specific feature of the Product.
5. The Seller shall be liable for the lack of conformity of the Product with the agreement resulting from improper installation of the Product if:
   1) it was performed by the Seller or under the Seller's responsibility;
   2) the improper installation performed by the Consumer resulted from errors in the instructions provided by the Seller or a third party referred to in Art. 6 sec. 2 of the Act
6. The Seller shall be liable for the lack of conformity of the Product with the agreement existing at the time of its delivery and disclosed within two years from that time, unless the Product's period of usefulness for use, specified by the Seller, its legal predecessors or persons acting on their behalf, is longer. It is presumed that the lack of conformity of the Product with the agreement, which was disclosed before the expiry of two years from the time of delivery of the Product, existed at the time of its delivery, unless proven otherwise or this presumption cannot be reconciled with the specific nature of the Product or the nature of the lack of conformity of the Product with the agreement. The Seller may not rely on the expiry of the period for finding the lack of conformity of the Product with the agreement if the Seller fraudulently concealed this lack.
7. With respect to Products with digital elements, the Seller shall be liable for the lack of conformity with the agreement of Digital Content or Digital Service supplied continuously, which occurred or was disclosed during the time in which, according to the agreement, they were to be supplied. This time may not be shorter than two years from the time of delivery of the Product with digital elements. It is presumed that the lack of conformity of the Digital Content or Digital Service with the agreement occurred during this time if it was disclosed during this time.
8. If the Product is not in conformity with the agreement, the Consumer may request its repair or replacement.
9. The Seller may make a replacement when the Consumer requests repair, or the Seller may make a repair when the Consumer requests replacement, if bringing the Product into conformity with the agreement in the manner chosen by the Consumer is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the Product into conformity with the agreement.
10. The Seller repairs or replaces the Product within a reasonable time from the moment the Seller was informed by the Consumer of the lack of conformity with the agreement, and without excessive inconvenience to the Consumer, taking into account the specific nature of the Product and the purpose for which the Consumer purchased it. The costs of repair or replacement, including in particular the costs of postage, transport, labor and materials, shall be borne by the Seller.
11. The Consumer makes the Product subject to repair or replacement available to the Seller. The Seller collects the Product from the Consumer at the Seller's own expense.
12. If the Product was installed before the lack of conformity of the Product with the agreement was disclosed, the Seller disassembles the Product and reassembles it after repair or replacement or commissions these activities at the Seller's own expense.
13. The Consumer is not obliged to pay for ordinary use of the Product that was subsequently replaced.
14. If the Product is not in conformity with the agreement, the Consumer may submit a statement on price reduction or withdrawal from the agreement when:
    1) the Seller refused to bring the Product into conformity with the agreement
    2) the Seller did not bring the Product into conformity with the agreement
    3) the lack of conformity of the Product with the agreement continues, despite the Seller attempting to bring the Product into conformity with the agreement;
    4) the lack of conformity of the Product with the agreement is so significant that it justifies a price reduction or withdrawal from the agreement without first using the protection measures specified in items 9-14.
    5) it is clear from the Seller's statement or the circumstances that the Seller will not bring the Product into conformity with the agreement within a reasonable time or without excessive inconvenience to the Consumer.
15. The reduced price must remain in such proportion to the price resulting from the agreement as the value of the Product not in conformity with the agreement remains to the value of the Product in conformity with the agreement.
16. The Seller refunds to the Consumer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the Consumer's statement on price reduction.
17. The Consumer may not withdraw from the agreement if the lack of conformity of the Product with the agreement is insignificant. It is presumed that the lack of conformity of the Product with the agreement is significant.
18. If the lack of conformity with the agreement concerns only some of the Products delivered under the agreement, the Consumer may withdraw from the agreement only with respect to those Products, and also with respect to other Products purchased by the Consumer together with the Products not in conformity with the agreement, if the Consumer cannot reasonably be expected to agree to keep only the Products conforming to the agreement.
19. In the event of withdrawal from the agreement, the Consumer immediately returns the Product to the Seller at the Seller's expense. The Seller refunds the price to the Consumer immediately, no later than within 14 days from the date of receipt of the Product or proof of its return shipment.
20. The Seller refunds the price using the same method of payment used by the Consumer, unless the Consumer expressly agreed to another method of refund that does not involve any costs for the Consumer.
21. The Consumer may withhold payment of the price until the Seller performs the obligations arising from items 8-20
22. The provisions of this chapter "Consumer Rights in connection with the lack of conformity of the Product with the agreement and the Seller's liability for the conformity of the performance with the agreement." also apply to Entrepreneurs with consumer rights.

§9. PRODUCT COMPLAINT

1. The basis and scope of the Seller’s liability towards the Customer if the sold Product has a physical or legal defect (statutory warranty for defects) are specified by the generally applicable provisions of the law, particularly those in the Civil Code (including articles 556–576) and the Act.

2. The Seller is obliged to deliver a Product to the Customer that is free from defects. Further details regarding the Seller's liability for defects in the Product and the Customer's rights can be found on the Online Store website in the 'Complaints' information tab and in §8 of the Agreement.

3. A complaint may be submitted by the Customer, for example:

1) in writing to the following address: Czerniakowska 87a, 00-718 Warsaw;

(2) electronically by email to e-lamania@lamania.eu.

4. It is recommended that the Customer includes the following information in the complaint description: (1) information and details regarding the nature of the complaint, including the date and type of the defect; (2) a request for the Product to be brought into conformity with the Sales Agreement, or a request for a price reduction or withdrawal from the Sales Agreement; and (3) the contact details of the person submitting the complaint. Providing this information will facilitate and accelerate the Seller's examination of the complaint. The requirements set out in the preceding sentence are only a recommendation and do not affect the validity of complaints submitted without the recommended description of the complaint.

5. The Seller shall respond to the Customer's complaint immediately and in any case within 14 calendar days of its submission. If a Customer who is a consumer requests replacement of the item or removal of the defect, or submits a statement on price reduction specifying the amount by which the price is to be reduced, and the Seller does not respond to this request within 14 calendar days, it is deemed that the Seller recognises the request as justified.

6. A Customer exercising rights under the statutory warranty for defects must deliver the defective Product to the following address: Czerniakowska 87a, 00-718 Warsaw. In the case of a Customer who is a consumer or entrepreneur-consumer, the cost of delivery shall be borne by the Seller. In all other cases, the cost of delivery shall be borne by the Customer. If delivery of the Product by the Customer would be excessively difficult due to the Product's type or method of installation, the Customer is obliged to make the Product available to the Seller at the Product's location.

7. The rules for complaints relating to Gift Cards are also regulated by the Terms and Conditions for the sale of Gift Cards in the Online Store.

§10. OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND PURSUING CLAIMS AND THE RULES OF ACCESS TO THESE PROCEDURES

A Customer who is a Consumer has the possibility of using out-of-court methods of handling complaints and pursuing claims. In particular, they may:

1. apply to the permanent consumer arbitration court operating at the Trade Inspection with a request to resolve a dispute arising from the concluded Agreement,
2. apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for the amicable settlement of the dispute,
3. use the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumers' Federation, the Association of Polish Consumers).

Detailed information concerning the possibility for a Customer who is a Consumer to use out-of-court methods of handling complaints and pursuing claims and the rules of access to these procedures is available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection and at the website address of the Office of Competition and Consumer Protection https://polubowne.uokik.gov.pl/

§11 RIGHT OF WITHDRAWAL FROM THE AGREEMENT

1. A Customer who is a Consumer or Entrepreneur-Consumer may withdraw from it within 30 calendar days without stating any reason. To meet the deadline, it is sufficient to send the statement before its expiry. The statement of withdrawal from the agreement may be submitted, for example:
   a) in writing to the address: ul. Czerniakowska 87a, 00-718 Warsaw;
   b) electronically by e-mail to: e-lamania@lamania.eu;
2. An example template of the withdrawal form is included in Annex No. 2 to the Consumer Rights Act and is additionally available on the Online Store website in the tab concerning withdrawal from the agreement. The Consumer or Entrepreneur-Consumer may use the form template, but this is not mandatory.
3. The withdrawal period begins:
   1) for an agreement under which the Seller releases the Product, being obliged to transfer its ownership (e.g. the Sales Agreement) - from taking possession of the Product by the Consumer, Entrepreneur-Consumer or a third party indicated by them other than the carrier, and in the case of an agreement that:
   (1) covers multiple Products that are delivered separately, in batches or in parts - from taking possession of the last Product, batch or part, or
   (2) consists in regular delivery of Products for a fixed period - from taking possession of the first of the Products;
   2) for other agreements - from the date of conclusion of the agreement.
4. In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded.
5. The Seller is obliged immediately, no later than within 14 calendar days from the date of receipt of the statement of the Consumer or Entrepreneur-Consumer on withdrawal from the agreement, to refund to the Consumer or Entrepreneur-Consumer all payments made by them, including the costs of delivery of the Product (except for additional costs resulting from the delivery method chosen by the Consumer or Entrepreneur-Consumer other than the cheapest ordinary delivery method available in the Online Store). The Seller refunds the payment using the same method of payment used by the Consumer or Entrepreneur-Consumer, unless these persons expressly agreed to another method of refund that does not involve any costs for them. If the purchase is financed with funds granted under a consumer credit agreement, the Seller makes the refund to the creditor's account. If the Seller has not offered to collect the Product from the Consumer or Entrepreneur-Consumer itself, the Seller may withhold the refund of payments received from the Consumer or Entrepreneur-Consumer until receiving the Product back or until the consumer provides proof of its return shipment, depending on which event occurs first.
6. The Consumer or Entrepreneur-Consumer is obliged immediately, no later than within 14 calendar days from the date on which they withdrew from the agreement, to return the Product to the Seller or hand it over to a person authorized by the Seller to collect it, unless the Seller has offered to collect the Product itself. To meet the deadline, it is sufficient to send the Product back before its expiry. The Consumer or Entrepreneur-Consumer may return the Product to the address: ul. Czerniakowska 87a, 00-718 Warsaw.
7. The Consumer or Entrepreneur-Consumer shall be liable for any reduction in the value of the Product resulting from using it in a manner exceeding what is necessary to determine the nature, characteristics and functioning of the Product.
8. Possible costs related to withdrawal from the agreement by the Consumer or Entrepreneur-Consumer, which the Consumer or Entrepreneur-Consumer is obliged to bear:
   1) If the Consumer selected a method of Product delivery other than the cheapest ordinary delivery method available in the Online Store, the Seller is not obliged to refund to the Consumer or Entrepreneur-Consumer the additional costs incurred by them.
   2) The Consumer or Entrepreneur-Consumer bears the direct costs of returning the Product.
   3) In the case of a Product that is a service, the performance of which - at the express request of the Consumer or Entrepreneur-Consumer - began before the expiry of the withdrawal period, the Consumer or Entrepreneur-Consumer who exercises the right of withdrawal from the agreement after submitting such a request is obliged to pay for the performances fulfilled until the moment of withdrawal from the agreement. The amount to be paid is calculated proportionally to the scope of the performance fulfilled, taking into account the price or remuneration agreed in the agreement. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the performance fulfilled.
9. The right of withdrawal from a distance contract does not apply to the Consumer or Entrepreneur-Consumer with respect to contracts: (1) for the provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed before the commencement of performance that after the Seller fulfills the performance they will lose the right to withdraw from the agreement; (2) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period; (3) in which the subject of the performance is a non-prefabricated Product, manufactured according to the consumer's specifications or intended to satisfy their individualized needs; (4) in which the subject of the performance is a Product that spoils quickly or has a short shelf life; (5) in which the subject of the performance is a Product delivered in sealed packaging which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging was opened after delivery; (6) in which the subject of the performance are Products which, after delivery, due to their nature, become inseparably connected with other items; (7) in which the subject of the performance are alcoholic beverages, the price of which was agreed upon at the conclusion of the Sales Agreement and the delivery of which may take place only after 30 days and the value of which depends on market fluctuations over which the Seller has no control; (8) in which the consumer expressly requested that the Seller come to them to perform urgent repair or maintenance; if the Seller additionally provides services other than those requested by the consumer, or delivers Products other than spare parts necessary to perform the repair or maintenance, the right of withdrawal from the agreement applies to the consumer with respect to the additional services or Products; (9) in which the subject of the performance are audio or visual recordings or computer programs delivered in sealed packaging, if the packaging was opened after delivery; (10) for the delivery of newspapers, periodicals or magazines, except for a subscription agreement; (11) concluded by way of a public auction; (12) for the provision of services in the field of accommodation, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the agreement specifies the day or period of service provision; (13) for the delivery of digital content that is not recorded on a tangible medium, if performance began with the express consent of the consumer before the expiry of the withdrawal period and after the Seller informed them of the loss of the right to withdraw from the agreement.

§12. PROVISIONS CONCERNING ENTREPRENEURS

1. This section of the Terms and Conditions and the provisions contained herein apply exclusively to Customers and service recipients who are neither consumers nor entrepreneur-consumers.

2. The Seller has the right to withdraw from the Sales Agreement with a Customer who is neither a Consumer nor an Entrepreneur-Consumer within 14 calendar days of its conclusion. Withdrawal from the sales agreement in this case may be made without stating a reason and does not give rise to any claims against the Seller on the part of the Customer who is neither a consumer nor an entrepreneur-consumer.

3. The Seller has the right to limit the available payment methods for Customers who are not Consumers or Entrepreneur-Consumers, including requiring prepayment in whole or in part, regardless of the payment method selected by the Customer and the conclusion of the Sales Agreement.

4. Once the Seller has released the Product to the carrier, the benefits and burdens associated with the Product, as well as the risk of accidental loss or damage to the Product, pass to the Customer who is not a consumer or entrepreneur-consumer. In such cases, the Seller shall not be liable for loss, shortage or damage to the Product occurring from the time it is accepted for transport until it is released to the Customer, nor for delays in transporting the shipment.

5. If the Product is sent to the Customer via a carrier, the Customer who is not a consumer or entrepreneur-consumer is obliged to examine the shipment at the time and in the manner accepted for shipments of this type. If they find that the Product has been damaged or lost during transport, they must take all necessary action to establish the carrier's liability.

6. Pursuant to Art. 558 § 1 of the Civil Code, the Seller’s liability under the statutory warranty for defects in the Product towards a Customer who is neither a consumer nor an entrepreneur is excluded.

7. In the case of Service Recipients who are neither Consumers nor Entrepreneur-Consumers, the Seller may terminate the agreement for the provision of the Electronic Service with immediate effect and without providing reasons, by sending the Service Recipient an appropriate statement.

8. The Seller's liability towards a Service Recipient/Customer who is not a Consumer or Entrepreneur-Consumer, regardless of the legal basis, is limited — both for a single claim and for all claims in total — to the price paid for the Product and the delivery costs under the Sales Agreement, up to a maximum of PLN one thousand. The Seller shall only be liable to a Service Recipient/Customer who is not a Consumer or Entrepreneur-Consumer for typical damage that was foreseeable at the time the agreement was concluded, and shall not be liable for lost profits to a Service Recipient/Customer who is not a Consumer or Entrepreneur-Consumer.

9. Disputes arising between the Seller/Service Provider and a Customer/Service Recipient who is neither a Consumer nor an Entrepreneur-Consumer shall be submitted to the court competent for the Seller's registered office. This provision does not apply to Customers/service recipients who are natural persons concluding an agreement directly related to their business activity, where the content of that agreement indicates that it is not of a professional nature for them. This is particularly evident from the subject matter of their business activity, as set out in the provisions on the Central Registration and Information on Business.

10.  EntrepreneursWe may unilaterally amend the Terms and Conditions with respect to Entrepreneurs at any time.

§13. LIABILITY

1. All Products available in the Store comply with the safety requirements set out in Regulation (EU) 2023/988 of the European Parliament and of the Council on general Product safety (GPSR). The Products have been carefully tested to ensure the highest level of safety and quality.
2. Before using the Products, the Customer is requested to read the labels and instructions concerning their proper use, care and maintenance of clothing. Compliance with these recommendations minimizes the risk of damage and ensures safe use.
3. Each Product available in the Store has a marking enabling its identification, including the manufacturer's name and country of production. If the Customer notices any problems with the Product, they are requested to contact us, providing the serial number or Product code available on the label of the Goods.
4. If the Customer considers that the purchased Product does not meet safety requirements, they are requested to immediately contact the Customer service department at: e-lamania@lamania.eu.
5. All reports are treated as a priority, and potentially dangerous Products are withdrawn from the market in accordance with applicable regulations.
6. We regularly monitor Product safety, taking into account Customer opinions and market reports. We cooperate with the competent supervisory authorities in order to ensure the Product's compliance with applicable provisions of law.
7. If non-compliance of Products with safety requirements is found, we take steps to withdraw it from the market. Customers who purchased such Products will be informed immediately and will be given the possibility to exchange or return the Products.

§14. FINAL PROVISIONS

1. In matters not regulated by these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular the Civil Code and the Act on the Provision of Electronic Services of 18 July 2002 (Journal of Laws 2002 No. 144, item 1204, as amended). For Sales Agreements concluded before 25 December 2014 with Customers who are consumers, the provisions of the Act on the Protection of Certain Consumer Rights and Liability for Damage Caused by a Dangerous Product of 2 March 2000 (Journal of Laws 2000 No. 22, item 271, as amended) and the Act on Special Terms of Consumer Sales and Amendments to the Civil Code of 27 July 2002 (Journal of Laws 2002 No. 141, item 1176, as amended) shall apply. from 25 December 2014 with consumers, the provisions of the Act on Consumer Rights of 30 May 2014 (Journal of Laws 2014, item 827, as amended) shall apply, as well as other relevant provisions of generally applicable law.

2. Amendment of the Terms and Conditions:

1) The Seller reserves the right to amend the Terms and Conditions for important reasons, i.e. changes in legal provisions, payment and delivery methods, and the scope and forms of Electronic Services provided, to the extent that these changes affect the implementation of the provisions of these Terms and Conditions.

2) In the case of continuous agreements concluded on the basis of these Terms and Conditions (e.g. the provision of the Electronic Service – Account), the amended Terms and Conditions will bind the Service Recipient provided that the requirements specified in Art. 384 and 384[1] of the Civil Code have been met; namely, that the Service Recipient was properly notified of the changes and did not terminate the agreement within 14 calendar days of the notification date. If the amendment to the Terms and Conditions results in the introduction of any new fees or an increase in existing ones, the Service Recipient who is a consumer has the right to withdraw from the agreement.

3) In the case of agreements other than continuous agreements, such as the Sales Agreement, concluded on the basis of these Terms and Conditions, amendments to the Terms and Conditions shall not infringe the rights acquired by Service Recipients/Customers who are consumers before the amendments enter into force. In particular, amendments to the Terms and Conditions shall not affect orders already placed or Sales Agreements already concluded or performed.

3. Sec. 2 does not apply to amendments to the Terms and Conditions in §12 concerning EntrepreneursEntrepreneurs, which may be made at any time and without stating reasons.

4. Agreements concluded in the Online Store are concluded in Polish.

5. The material provisions of the concluded Agreement for the Provision of Electronic Services are recorded, secured and made available by sending an email to the email address provided by the Customer.

6. The material provisions of the concluded Sales Agreement are recorded, secured and made available to the Customer by sending an e-mail confirming the Order. The content of the sales agreement is also recorded and secured in the online store's ICT system.

7. The Online Store does not provide any additional online means of communication as referred to in Art. 12 sec. 1, item 3a of the Consumer Rights Act.

8. We implement technical and organisational measures that are appropriate to the degree of risk to the security of the functions or services provided under the service agreement, as well as to the correctness of the data made available. Using electronic services involves typical risks relating to the transmission of data via the internet, such as dissemination, loss, or unauthorised access.

9. The provisions of these Terms and Conditions do not exclude or limit any consumer rights to which they are entitled under binding legal provisions. In the event of any inconsistency between the provisions of these Terms and Conditions and the above provisions, the latter shall prevail and be applied by us.

10.  These Terms and Conditions will take effect on 17/06/2026.